TERMS & CONDITIONS
CHANGE IN OUR TERMS AND CONDITIONS
RAWDATRAVEL.AZ  reserves the right to change and modify these terms and conditions at any time. Changes will be effective as soon as they are published on the RAWDATRAVEL.AZ  website.
NAMES OF PERSONS TRAVELLING
It is important that the person making the booking must enter the correct names of all persons travelling. If TBA or another abbreviation has been entered as the guest's name, the hotel may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name.
E.MAIL ACCOUNTS
It is the responsibility of all RAWDATRAVEL.AZ  members to ensure they have entered a correct email address. If our email has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our email and clicking on the 'not spam' or 'this is not spam' button.
ROOM TYPES
It is the responsibility of the RAWDATRAVEL.AZ  member making the booking to ensure that the room type booked will be suitable for the party traveling. If more persons turn up at the hotel than the room can accommodate then the hotel are within their rights not to accept the booking and in this case no refund will be made. While RAWDATRAVEL.AZ  undertake to ensure that your clients requested room type and smoking preference is available, RAWDATRAVEL.AZ  cannot guarantee the actual bedding make-up of the room. These requests are sent to the hotel and are subject to availability. RAWDATRAVEL.AZ  try to ensure that the hotel provides the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide 2 single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.
HOTEL CATEGORIES/ LOCAL CLASSIFICATION AND * RATINGS
Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. For example a 5* Bangkok hotel will not be the same as a 5* London hotel. RAWDATRAVEL.AZ  are not responsible for the hotel categories and * ratings as these have been provided to us and accepted in good faith.
PAYMENT AND RATES
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. RAWDATRAVEL.AZ  reserve the right to update room rates displayed on the website depending on any market fluctuations. Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations. All rates are valid for the leisure market only. RAWDATRAVEL.AZ  will not accept responsibility for any booking if it becomes known that a client is not travelling for leisure purposes. Hotels may refuse to honour our contract rate and charge rack rate to the clients directly. Rates include applicable hotel taxes. Tourist/local/city taxes which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info is shown in Remarks and on the voucher.
IMPORTANT
Our company name will appear as RAWDATRAVEL.AZ  on the credit card statement of the credit card used to make the booking. If a RAWDATRAVEL.AZ  member has used their clients credit card to make the hotel booking then it is the responsibility of the RAWDATRAVEL.AZ  member to inform their customer of this important information in order to avoid any misunderstandings. RAWDATRAVEL.AZ  reserve the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions which have been entered by a hotelier or local agent. In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternate hotel.
LOCAL MARKET RATES
Not all of the hotel rates are displayed on the RAWDATRAVEL.AZ website are applicable for the local market. In addition some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice. You agree that passenger nationality declaration is mandatory and must be determined by selecting Client Nationality at the time of booking. This information must be in accordance with the passenger passport. False declaration of passenger nationality may cause consequences for which we cannot be held liable. If you do not change Client Nationality, Agency Nationality will be taken as passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the agency towards your customers or to us in full.
RESORT AND INTERNATIONAL TRANSACTION FEES
The majority of credit card providers charge some sort of an International Transaction fee. This can be as much as 3% although Capital One not only doesn't impose its own fee, but it also eats the 1% fee that Visa or MasterCard impose. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by RAWDATRAVEL.AZ  and that RAWDATRAVEL.AZ  cannot be held responsible for any international transaction charges passed on by your or your clients credit card issuer. Some hotels, particularly in the USA do charge a resort fee which must be paid to the hotel directly. This is typically $10 to $20 a room a night. RAWDATRAVEL.AZ is not responsible for resort fee charges and have no control over their implementation.
ADDITIONAL CHARGES MADE BY THE HOTEL
RAWDATRAVEL.AZ  has no control over any extra charges that a hotel may decide to their implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc... Any such charges must be paid direct to the hotel and RAWDATRAVEL.AZ  cannot be held responsible for any incidental charges passed on by the hotel. Likewise RAWDATRAVEL.AZ  has no control over any fees that a hotel may pass on for luggage storage, Sauna, spa and swimming pool use, car parking fees etc. During the festive season, essentially Christmas and the New Year, there are hotels which impose a compulsory gala and guests must pay any supplement for the gala dinner. Our company is not always informed about Gala dinner supplements and RAWDATRAVEL.AZ  cannot be held responsible for any gala supplements passed on by the hotel.