We prefer that all cancellations and amendments are made on the RAWDATRAVEL.AZ  website. Alternatively you can contact the RAWDATRAVEL.AZ  Reservation Team via e-mail or fax before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone. RAWDATRAVEL.AZ  will not be bound by nor responsible for any changes and cancellations made directly with the hotel.
It is important to note that only one amendment per booking will be accepted. If you require further amendments, please cancel and rebook with new details. Any more than one amendment is not permitted and the booking will have to be cancelled and re-booked. New rates may be applicable.
During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as RAWDATRAVEL.AZ  are notified. In certain cases, name changes are nor permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply. Any booking which offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as RAWDATRAVEL.AZ  are notified. Generally these restrictions are; No name changes and no extension or reduction of nights. If you have booked a stay that includes 1 night free and your client decides to cancel- The free night will not be refunded because this is free. Please note that nightly room rates might increase after a confirmed amendment even if you decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date.
PROOF OF ID
To protect your RAWDATRAVEL.AZ  account - When a booking has been made by a 3rd party, RAWDATRAVEL.AZ  reserves the right to request proof of ID from the credit cardholder as well as a signed authorisation form. This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.
RELOCATION OF YOUR CLIENTS
If the original hotel booked is closed, over booked or has maintenance problems and /or cannot provide the room(s) booked. You accept that the hotelier or supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice RAWDATRAVEL.AZ  will contact you by e.mail. RAWDATRAVEL.AZ  accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond our control.
A booking is considered to be a group booking when there will be 10 or more pax travelling. RAWDATRAVEL.AZ  reserve the right to cancel any FIT booking made for a group or if we consider them to have been made for the purpose of holding space for future sale. Please submit your group request using the RAWDATRAVEL.AZ  group page.
ON REQUEST RESERVATIONS
The hotels with “REQUEST” button and bookings with On Request Processing status means that the hotel does not have any available allotment, however RAWDATRAVEL.AZ  will contact the hotel to request extra space. Kindly be informed that in very rare occasions, the availability at the hotel might change until the time you complete your booking and the final status might turn to On Request Processing. In these cases, please do not attempt to book the same hotel again. You will be informed within 48 hours if your booking has been confirmed or rejected. If the hotel could be confirmed at a different rate, you will be advised. Please bear in mind that the confirmation may not be guaranteed and the hotels have the right to reject ON REQUEST bookings. If your accommodation request is urgent, it is suggested that you select a hotel with Instant confirmation. Depending upon when a new search is made on RAWDATRAVEL.AZ  system, you may see the same hotel appearing again. This is because space may have become available although at different rates from when the initial request was made.
HOTEL INFORMATION AND FACILITIES
Hotel information: While RAWDATRAVEL.AZ  strives to present hotel information as accurately as possible, we are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your client's stay or not suited to your client's individual tastes and preferences. Redecoration/ renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning, however the hotelier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. RAWDATRAVEL.AZ  cannot accept responsibility for any disturbance or inconvenience to your client beyond the hoteliers control nor for accidents or loss in a hotel caused by hotel management or staff. We have no control over any extra charges that a hotel may decide to implement for guest room incidentals such as air conditioning, safe box, mini fridge, hire of television remote etc...Any such charges must be paid direct to the hotel and RAWDATRAVEL.AZ  cannot be held responsible for any incidental charges passed on by the hotel.
Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category to the one you book and not identical to the room your client(s) are allocated at the hotel. All of the hotels on the RAWDATRAVEL.AZ  website require one of the guests to be at least 18 years old. In some states of America there are higher age limits. If you have booked a hotel in the Unites States and the travelers are under 25 years of age please contact the hotel directly for clarification.
MAP INFORMATION
Maps are provided for information purposes only. While RAWDATRAVEL.AZ  strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.
COMPLAINTS
Any complaint which cannot be resolved at the hotel must be notified to us by logging into your DaRoute system and selecting the message category 'Complaint'. All complaints must be notified to us within 20 days of the check out date. A copy of the complaint must be also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by RAWDATRAVEL.AZ  to the relevant party. Response times do vary from between 5-20 working days depending upon the nature of the query in question.
VISA SUPPORT
- RAWDATRAVEL.AZ  will not be obliged to request any visa documents from the hotel for any bookings which have not been paid for in full.
- RAWDATRAVEL.AZ  will request these visa documents from the hotel upon your acceptance of a 10Eur charge in the event that you cancel the booking.
- RAWDATRAVEL.AZ  will do the best to accommodate your request but it is not guaranteed that the hotel will respond to your visa document request.
- RAWDATRAVEL.AZ  has no control over any charges that a hotel may implement for visa support documents.
- In the event that a hotel implements charges for visa support documents, RAWDATRAVEL.AZ  expects that the agency will make the relevant payment direct to the hotel.
PROMOTIONS AND PROMOTIONAL RATES
Promotions are offered in good faith only. Some promotions are more popular than others in which case the rooms featured will be sold out much quicker. RAWDATRAVEL.AZ  reserves the right to modify or change any promotion or offer at any time without notice. Please make a search for your requested dates for the most current rates.
GENERAL TERMS AND CONDITIONS
Telephone calls to RAWDATRAVEL.AZ  may be recorded to enable us to monitor and improve our services. Please contact us at info@RAWDATRAVEL.AZ  if you do not want to receive any promotional e.mails / Newsletters or special deals.
RAWDATRAVEL.AZ  shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions etc. The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that particular area and/or country. For instance, in Italy the heating system can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. RAWDATRAVEL.AZ  is not liable for the practices of the hotels regarding to these issues.
TRANSFERS
1.Transfers cannot be booked separately.
2.Transfers can only be booked as an addition to hotel bookings.
3.No amendments of any kinds (date changes, name changes, flight number change, vehicle type change) are accepted. Transfers are non-amendable.
4.It is mandatory to enter valid and accurate flight details at the time of booking since it is not possible to amend.
5.RAWDATRAVEL.AZ  will not assume any responsibility in omissions and typo errors which may result in any interruption of the service.
IMPORTANT - When the RAWDATRAVEL.AZ  member has completed the booking online, they must check and make sure all the details on the pre paid accommodation voucher (such as hotel address, hotel info, city and country details) are correct. Use of the RAWDATRAVEL.AZ  website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.
I ACCEPT - If you do not fully understand or do not accept these terms & conditions, please do not “Accept” but contact us for clarification.